Contact Us

This page explains how to get in touch with the Non Gamstop Casino editorial team, what we can help with, and what we cannot. If your question is really for a casino, a regulator or a support charity, the sections below point you to the right place first. That will usually get you a faster answer.

Last fact-checked: 29 September 2026. Contact arrangements can change, so check the site footer for the current details before sending anything.

What we can help with

We are an independent information site. We publish research-based guides on casinos not on GamStop, covering bonuses, payments, withdrawal speeds, game types and player protections. We do not run any casino, hold anyone's money or decide any player's dispute. Writing to us is worthwhile if you want to:

• Report an error – a bonus term, limit or payment method on a page that looks out of date or wrong.
• Flag a change – for example, a casino that has altered its wagering requirements, withdrawal limits or accepted currencies.
• Ask about our method – how we research, rate and rank casinos. Our About Us page sets this out.
• Suggest a topic – a question about fast withdrawals, verification or bonus rules that our guides do not yet answer.
• Raise a concern about a listing – including a poor experience you have had with a casino we cover. We treat this as information, not a verdict.

What we cannot do

Being clear here saves you time.

• We cannot recover deposits, release a delayed withdrawal or reverse a closed account.
• We cannot speak to a casino on your behalf or see your account.
• We cannot give legal, financial or debt advice.
• We cannot guarantee any casino will pay out, or how quickly.

How to write to us so we can help

1. Give the page address or the name of the casino you mean.
2. Say exactly what you saw and where, with the date.
3. Where possible, include a link to the casino's own terms page or a screenshot of the wording.
4. Leave out passwords, full card numbers and identity documents. We never need them.

We aim to read every message. We cannot promise a reply time, and we may not reply to messages that ask for a casino dispute to be resolved.

Corrections and how we handle them

Casino terms change often, and advertised offers are marketing until you have read the small print. When you report a mistake, we check it against the operator's published terms and update the page if it is confirmed. Where we cannot confirm a claim either way, we say so on the page rather than guess. Our rankings are not for sale, and commission from partners does not buy a higher position. Some links on the site may earn us a commission. That does not alter the ratings or what we write about a casino's weaknesses.

Have a problem with a casino? Start here

If a withdrawal is delayed or an account has been closed, contact the casino first. The steps below usually work best in this order.

1. Use the casino's live chat or email so there is a written record.
2. Check the terms for withdrawal limits, bonus conditions and verification rules. Delays are often caused by incomplete identity or source-of-funds checks.
3. Use the casino's formal complaints procedure if the first reply does not resolve it. Keep dates, transaction references and copies of messages.
4. Check which licensing body oversees the operator and whether it offers a complaints route. Overseas licences vary widely in the protection they give UK players.

Be aware that casinos outside the UK Gambling Commission system are not bound by its rules, and complaint routes there may be slower or weaker. Accepting British customers is not the same as being authorised to serve them under Great Britain's regime. Our main guide to non GamStop casinos explains these differences in more detail.

If gambling is becoming a problem

If you are worried about your gambling, or someone else's, please do not wait. Support is free and confidential.

• GamCare runs the National Gambling Helpline on 0808 8020 133 and offers live chat. Please verify current opening details on its website.
• GAMSTOP is the free UK self-exclusion service for licensed sites. If you have registered, think carefully before looking for ways around it.
• Deposit limits, loss limits and blocking software can also help you keep control.

Our Responsible Gambling page covers these tools in detail. Gambling is for adults aged 18 and over, and should never be treated as income or a way to solve money worries.

Before you send a message

Many questions are answered in our Terms and Conditions and on our other pages. It is worth a quick look. If you still need us, get in touch using the details in the site footer, and thank you for helping keep the information accurate.